Reporting Capabilities: What To Look For From Your Vendor Partner

When an employer decides to invest in onsite healthcare, they’re taking a huge step to address the health and wellbeing of their employees. But, in order for an employer to continue to invest in an onsite program at their workplace, they’ll want to see the proof that it’s working. 

Frequent reporting delivered by an organization’s onsite healthcare vendor partner is essential to not only relay the success of the program, but to show how employees are improving their health. There are a variety of reports that a partner can deliver at various cadences, but here are some of the most essential. 

  • Clinic Utilization Reports
  • Participation Reports
  • Aggregate Data Reports
  • Annual Care Gap Reports
  • ER Utilization Reports
  • ROI or Program Savings Summary Reports

Keep reading to learn more about the different types of reports and what they entail.

Types of Reporting

One of the most important reports an employer can request from the vendor partner is a clinic utilization report, which shows how frequently the onsite clinic or health coach is being utilized and what types of services the provider is being seen for. This can be delivered at any interval (monthly, quarterly, bi-annually, etc.) but by having the data delivered more frequently, the vendor and employer can work strategically to adjust the purpose of visits. For example, if the clinic is seeing a lack of visits regarding weight management, a program or educational campaign can be put into place to remind employees that the clinic can assist with healthy eating, weight checks, and coaching. Clinic utilization reports are able to provide a broader view on what the clinic is being utilized for to advise strategy.

Aggregate data reports are one of the most common reports a vendor partner will present to the employer to highlight the health of the participants in the program. Aggregate data reports rely on an annual testing to give an insight on the health of each of the employees. The employee population as a whole is then compared to both a national average and their health from the year before to draw conclusions on how successful the program has been that year. Aggregate data reports are highly numerical data dumps, but the right vendor partner can easily pull inferences from the reporting to provide the right insights.

Annual care gap reports are composed by the vendor, but utilized by the provider to give an insight on how they can close gaps in care each participant might be facing. For example, this report might reveal to the provider that a certain percentage of the female population over 40 haven’t received their recommended mammogram. The provider is then able to address some of the care gaps that the participants are facing and refocus their coaching or clinic services towards education and awareness on those topics. 

One of the top, most costly health-related services that drives an employer to consider implementing a vendor partner, is ER utilization. But with an ER utilization report, the partner provides insight on the number of potentially avoidable emergency room visits compared to the previous year. Serving as an educational tool, this report details which days most avoidable ER visits occurred and gives the provider a list of the “frequent flyers” or participants who had up to 6 visits in a given year. Understanding when most employees are using the emergency room can serve as a key indicator for the success of your program. For example, if most participants are using the ER when the onsite provider or health coach is not available, then an employer can assume that the provider is doing their job while onsite. 

ROI or program summary savings reports are needed for employers to understand how much they are saving with an onsite presence. These reports highlight the number of chronic conditions that the onsite presence prevented and the average cost each year associated with each condition. The vendor partner is able to draw a correlation between preventing a chronic condition from worsening and a dollar figure saved. Employers can use these reports to relay back to other members of c-Suite, just how effective the program is. 

Finally, participation reports delivered on a more frequent cadence are a great tool employers can utilize to keep track of how many employees are partaking in annual screenings and one-on-one reviews with the onsite provider. Participation reports will give the employer additional insight into how engaged employees are in the program provided to them. 

When receiving insight from vendor partners on the success of the program, it’s important to make sure the reports contain a mix of both graphics and numerical data, and brief explanations elaborating on the statistical significance of the data. Ensure the reports contain unidentifiable demographics of the population in order to understand what type of person is participating in the different services provided. The vendor partner should be focused on protecting the personal health information of the participants, by making sure the study population doesn’t get too small and identifiable by c-Suite. 

Work with your vendor partner to set a cadence for when you’ll receive reporting. This is up to both the partner and the employer to decide how frequently they’d like to receive insights in their onsite investment. TargetCare typically provides most reporting quarterly, because it gives employers a chance to see trends while still giving them the ability to make strategy changes.